Privacy Policy

Last updated: August 29, 2026

Soon Valley Recovery respects your privacy. This policy explains what information we collect when you use our website, contact us, or request towing and vehicle recovery assistance, and how we use and protect that information.

Information We Collect

When you submit a contact or recovery request form, call us, email us, or contact us through WhatsApp, you may provide your name, email address, phone or WhatsApp number, pickup location, nearby landmark, vehicle type, destination, subject, and details about the breakdown, accident, or transport request.

Our website may also receive basic technical information such as your browser type, device type, IP address, requested pages, and approximate visit time through WordPress, hosting, security, caching, and essential website technologies.

How We Use Your Information

To review your towing or vehicle recovery request.
To contact you and confirm availability, location, vehicle details, and destination.
To arrange a suitable recovery vehicle or transport option.
To answer questions and provide customer support.
To maintain service, security, and operational records.
To comply with lawful requests and applicable legal obligations.

Please do not submit passwords, payment-card numbers, bank details, identity documents, or other unnecessary sensitive information through our website forms.

Calls, Email and WhatsApp

If you contact us by phone, email, or WhatsApp, your communication is also subject to the privacy and security practices of your telephone provider, email provider, or WhatsApp. We use the information you send only to respond to your enquiry, coordinate assistance, and keep appropriate service records.

Cookies and Website Technology

This website may use essential cookies and similar technologies required for WordPress, site security, form operation, performance, and caching. These technologies help the website load correctly and protect it from misuse. If analytics or additional third-party tools are added in the future, this policy may be updated to explain their use.

How We Share Information

We do not sell or rent your personal information. We may share only the information reasonably necessary with drivers, recovery operators, transport partners, hosting or website service providers, professional advisers, or public authorities when required to provide the requested service, operate the website, protect safety and rights, or comply with law.

Data Retention

We keep enquiry and service information only for as long as reasonably needed to provide assistance, manage follow-up communication, maintain business records, resolve disputes, protect against misuse, and meet legal or operational requirements. Retention periods may vary according to the type of request and record.

Security

We use reasonable administrative and technical measures to protect information handled through the website. However, no internet transmission, email, messaging service, or online storage method can be guaranteed to be completely secure.

Your Choices

You may contact us to ask what personal information we hold about your enquiry, request a correction, or request deletion where keeping the information is not required for an active service, safety, record-keeping, dispute, or legal purpose.

Children’s Privacy

Our towing and vehicle recovery services are intended for adults and are not directed to children. We do not knowingly request personal information from children through this website.

Policy Updates

We may update this Privacy Policy when our website, services, or legal requirements change. The latest version will be posted on this page with an updated date.

Contact Soon Valley Recovery

For privacy questions or requests, contact Soon Valley Recovery by phone or WhatsApp at 0300 7660726, or email baghdadraza000@gmail.com.